you have a compliment or complaint
You can call:
The on-duty Shift Commander at
304-348-6829. If you have trouble contacting the Shift Commander you can
call our Records Division 24 hours a day at 304-348-6400. They will contact
the Shift Commander for you.
can mail a comments to: Charleston Police Department, Professional Standards Division, PO Box 2749, Charleston, WV 25330
e-mail a comments to the
We prefer that you let
us have your name, address and telephone number so that we can contact you
for more information and/or to keep you updated on our investigation.
However, if you wish to remain anonymous, we will still take and
investigate your complaint to the extent necessary.
Does this mean that the Police Department
No. However, we want to be told if a job appears to have
been done ineffectively, or if theres an area of service that can be
But will you listen to my complaint?
Certainly, we will listen to your complaint and will
investigate it thoroughly.
Who will investigate my complaint?
Either a special investigator from the Professional
Standards Division or the officers supervisor will investigate a complaint
against a member of the department.
But I want to take this all the way to the
top. I want the Chief of Police to know.
And he will. The Chief of Police is briefed daily about all complaints
against officers. Each of the officers supervisors are notified as well.
Do I have to give my name to file a complaint?
We will investigate anonymous complaints. However, such
complaints can be very difficult to investigate as additional information
may be needed, and therefore, the outcome may not be what the complainant
expected. Additionally, we cannot notify the complainant of the outcome of
Do I have to complain in person?
We prefer to talk to you in person so that your
information can be represented more thoroughly, but we will accept a
complaint by telephone, letter, the attached form or on our web page, www.charlestonwvpolice.org. We may need to
contact you for additional information to fully investigate your complaint.
In some situations, such as a formal complaint, it will be necessary to
speak with you in person. This meeting could take place in the police
station, at your home, or other reasonable location.
Will my complaint be published in the newspaper?
No. All complaints against department employees are kept
confidential by the department. (Unless a court order is issued to the
Will the police officer know that I have made a
complaint against him or her?
Yes, the officer has a right to know the charge made
against him/her and the identity of the person making the allegation.
Will the department retaliate against me for making
a complaint against an officer?
Absolutely not! It is essential to maintain public
confidence in the ability of the department to investigate and properly
adjudicate complaints against its members.
Im under 18. Do I have the right to complain?
Yes. Just bring one of your parents, guardians, or a
responsible adult in with you.
What will happen to the officer?
That will depend on what the officer did. If the
officers actions were criminal, the Kanawha County Prosecutors Office will
be notified of the investigation and will help determine a course of action.
If the officers actions were improper, but not criminal, corrective action
will be taken by the Chief of Police. If the facts of the investigation
support the conclusion that the officers actions were legal and proper,
he/she will be exonerated. Should the facts indicate that your complaint is
false, the complaint will be declared unfounded. We will follow the
guidelines of the West Virginia Police Officers Bill of Rights. You will,
in any event, always be notified of the results of our investigation.